This listing was posted on Capgemini.
14258476 - BFTSST - ID9 -Airbus DWP - Fiels Support Spain(1832419)
Location:
Cádiz
Description:
Get the future you want with Capgemini Who are we? Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 300,000 team members in nearly 50 countries. With its strong 50-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. We are looking for a Field Support professional to join one of our most ambitious projects in the infrastructure area: and international project with our big cliente Airbus. Scope: Provide comprehensive IT support for conferencing, broadcasting, asset management, and incident management, ensuring all systems are operational and customer needs are met. Activities: Follow up on room reviews on a quarterly basis. Asset management and stock management. Update IT Service Management (ITSM) system (ServiceNow - SNOW). Tasks: Support for Conferencing and Broadcasting (Airbus Live): Ensure all connections are up and running, resolve audio/video/sharing issues driven by the Offshore team (India). Request Management: Manage installation, assessment, shipping follow-up, third-party coordination, removal, and relocation of VisioConf systems (screen, CODEC, speaker, mic, server). Incident Management: Address issues in meeting/visio conference rooms such as Cisco, Logitech, Panacast, screen, IP Phone (disconnect/reconnect, reboot, or factory reset) driven by the Offshore team (India). Datacenter Support. IP Phones (in case of Major Incident). Support for Airbus Events (Airbus Live and non-Airbus Live support). Conferencing room management. Meeting room management. Skills Required: English: Proficient in spoken and written English. Rigorous: Attention to detail and thoroughness in task execution. Good Communication: Effective communication skills, both written and verbal. Customer Oriented: Strong focus on customer satisfaction and service delivery. Location: Puerto Real/Cádiz DIVERSITY & INCLUSION AT CAPGEMINI At Capgemini, we are committed to diversity and inclusion. Diversity is a source of innovation and inspiration. We are committed to professionals, regardless of ethnicity, gender identity, disability, sexual orientation or any other dimension of diversity. It's time! Come join us, and be part of our growing family
Company:
Capgemini
Posted:
June 26 on Capgemini
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