This listing was posted on Equest.
Customer Care, Portuguese Market
Location:
Barcelona
Description:
ABOUT THE ROLE AND THE TEAM: As a Costumer Care Executive you'll be responsible for vendor 'incubation', managing new accounts in all categories, irrespective of value - during their first 3 months on the platform. Your key focus will be to accelerate vendor 'time to value' through: account set-up, expectation management, and 6 month 'operational health' performance. Achieved in part by maintaining consistent levels of communication & support. You'll be working to tight turnaround times, using your communication skills, empathy and problem solving abilities to navigate requests from vendors across the country RESPONSIBILITIES: * You'll be on the phone, helping our new vendors get set up and ready to start generating couple enquiries. * You'll be working with those clients across a 6 month period in training and supporting them ensuring success on the platform. * Working alongside the rest of the commercial team, the new business sales team, and our account managers. * You'll be results driven, and ready to take on challenging KPI's, whilst maintaining excellent customer service. Key focuses will include: platform adoption and utilisation, storefront optimisation. * You'll need to manage your own time, whilst developing and maintaining daily call plans in order to get results. SUCCESSFUL CANDIDATES WILL HAVE: * A strong phone presence, with excellent communication skills (verbal and written) * Native or Fluent in Portuguese and B2 english level * The confidence to make regular calls, and remain resilient * Be IT literate and keep our systems up to date with all relevant information * You'll be working as part of a small team so be a good team player, and be someone others want to work with * Effective organisational skills * Commitment to professional development and a motivation to make things happen * It's important to keep in mind it's not just what you do, but how you do it - be someone others enjoy working with, take the initiative and be a positive influence on other team members.
Company:
The Knot Worldwide
Posted:
June 26 on Equest
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